| | Privacy Policy
The Privacy Policy below governs your Invoice.com account and any information you
provide on this site.
A. Overview
B. Information We Collect
C. Our Use and Disclosure of Information
D. Information Security
E. Accessing and Changing Your Information
F. Contacting Us
A. Overview
In order to operate the Invoice.com service and to reduce the risk of fraud,
Invoice.com Corp. ("Invoice.com" or "we") must ask you to provide us
information about yourself. This Privacy Policy describes the information we
collect and how we use that information. Invoice.com takes the privacy of your
personal information very seriously and will use your information only in accordance
with the terms of this Privacy Policy. We will not sell or rent your personally
identifiable information or a list of our customers to third parties. However,
as described in more detail in Part C below, there are limited circumstances in
which some of your information will be shared with third parties, under strict
restrictions, so it is important for you to review this Privacy Policy. This
Privacy Policy applies to all services that are hosted on the Invoice.com.com
Web site, whether the services are offered by Invoice.com or by its subsidiaries.
By accepting the Privacy Policy and User Agreement in registration, you expressly
consent to our use and disclosure of your personal information in the manner
described in this Privacy Policy. This Privacy Policy is incorporated into and
subject to the terms of the Invoice.com User Agreement. This Privacy Policy will
take effect on May 1, 2003. This Privacy Policy was last updated on August 17,
2004.
Please note that your personal information will be stored and processed on our
computers in the United States. The laws on holding personal data in the United States
may be less stringent than the laws of your country but Invoice.com will hold and
transmit your personal information in a safe, confidential and secure environment.
If you object to your personal information being transferred or used as described
in this Privacy Policy, please do not register for the Invoice.com service.
Notification of Changes
This policy may be revised over time as new features are added to the Invoice.com
service or as we incorporate suggestions from our customers. If we are going to use
or disclose your personally identifiable information in a manner materially different
from that stated at the time we collected the information, you will have a choice as
to whether or not we use or disclose your information in this new manner. Any material
changes will be effective only after we provide you by e-mail with at least 30 days'
notice of the amended Privacy Policy (if you have closed your Invoice.com account, you
will not be contacted to notify you of the amended Policy and your personal information
will not be used or disclosed in this new manner).
We will post the amended Privacy Policy prominently on our Web site so that you can
always review what information we gather, how we might use that information, and whether
we will disclose it to anyone. Please check the Invoice.com Web site at
www.invoice.com at any time for
the most current version of our Privacy Policy.
Some pages on the Invoice.com Web site include links to third party Web sites. These
sites are governed by their own privacy statements, and Invoice.com is not responsible
for their operations, including but not limited to their information practices. Users
submitting information to or through these third party Web sites should review the
privacy statement of these sites before providing them with personally identifiable
information.
A Special Note About Children. Children are not eligible to use our service
and we ask that minors (under the age of 18) do not submit any personal information
to us or use the service.
B. Information We Collect
Required Information
To open a Invoice.com account, you must provide a business name and/or first name,
last name, phone number, and e-mail address. We also ask you to choose a security
question to answer (such as your city of birth or your pet's name). This required
information is necessary for us to process transactions, issue a new password if
you forget or lose your password, and to contact you should the need arise in
administering your account.
Transaction Information
When you use Invoice.com to send invoices to your customers and request payment, we
in turn, will pass information you provide to third party "payment processors"
in order to process transactions for you. We also collect the Internet address (IP address)
of the computer or device you use to access your Invoice.com account, in order to help
detect possible instances of unauthorized transactions.
Information About You From Third Parties
In order to protect all our customers against potential fraud, we verify with third
parties the information you provide. In the course of such verification, we may receive
personally identifiable information about you from such services. In particular, if you
set-up a payment gateway with a third party payment processor, we will verify the
information entered with the third party if the third party offers such verification
services.
If you receive high overall transaction volumes through Invoice.com, in some circumstances
we will conduct a background check on your business by obtaining information about you
and your business from a credit bureau or a business information service such as Dun &
Bradstreet. Invoice.com, at its sole discretion, also reserves the right periodically to
retrieve and review a business and/or consumer credit report for any account, and reserves
the right to close an account based on information obtained during this credit review
process.
Additional Verification
If we cannot verify the information that you provide, we ask you to send us additional
information by fax (such as your drivers' license, credit card statement, and/or a
recent utility bill or other information linking you to the applicable address), or
to answer additional questions online to help verify your information.
Web Site Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive
at or leave the Invoice.com Web site, we automatically receive the Web address of the
site that you came from or are going to. We also collect information on which pages of
our Web site you visit while you are on the Invoice.com site, the type of browser you
use and the times you access our Web site. We use this information only to try to
understand our customers' preferences better and to manage the load on our servers, so
as to improve our service and your experience with Invoice.com. We do not track the Web
sites that you visit before or after you leave the Invoice.com site.
Our Use of "Cookies"
"Cookies" are small files of data that reside on your computer and allow
us to recognize you as a Invoice.com customer if you return to the Invoice.com site
using the same computer and browser. We send a "session cookie" to your
computer if and when you log in to your Invoice.com account by entering your
business id, user id and password. These cookies allow us to recognize you if you
visit multiple pages in our site during the same session, so that you don't need
to re-enter your password multiple times. Once you log out or close your browser,
these session cookies expire and no longer have any effect.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information
in the records of your account. We will also retain customer service correspondence and
other correspondence from Invoice.com to you. We retain these records in order to
measure and improve our customer service, and to investigate potential fraud and
violations of our User Agreement. We may, over time, delete these records if permitted
by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such
purposes as collecting demographic information or assessing users' interests and needs.
The use of the information collected will be explained in detail in the survey itself.
If we collect personally identifiable information from our users in these questionnaires
and surveys, the users will be given notice of how the information will be used prior
to their participation in the survey or questionnaire.
Non-member Recipients and Requests
Members of Invoice.com enter customer (non-member) information which is used to
send invoices to, or request payment from customers. We will retain the customer
information that the member submits to us, including, for example, the customers
email address and/or name, for the benefit of the member who is attempting to
contact the non-member, so that the member can see a complete record of his or her
transactions, including uncompleted transactions. Although this information is stored
indefinitely, we will not market to the non-member in any way at any time. Additionally,
these non-members have the same rights to access and correct information about
themselves as anyone else who uses Invoice.com.
C. Our Use and Disclosure of Information
Internal Uses
We collect, store and process your personal information on servers located in the
United States. We use the information we collect about you in order 1) to provide
our services and process your transactions, 2) to provide customer service, 3) to
determine your eligibility to receive offers for special features or products, and
4) to improve our products and services.
We give access to individually identifiable information about our users only to
those employees who require it to fulfill customer service requests.
Disclosure to Other Invoice.com Users
If you are a registered Invoice.com user, your personal information is not shared
with other Invoice.com registered users.
Disclosure to Third Parties Other Than Invoice.com Users
Invoice.com will not sell or rent any of your personally identifiable information
to third parties. Invoice.com will not share any of your personally identifiable
information with third parties except in the limited circumstances described below,
or with your express permission. These third parties are limited by law or by
contract from using the information for secondary purposes beyond the purposes
for which the information is shared.
- We share information with companies that help us process the transactions
you request and protect our customers' transactions from fraud, such as
your e-mail address to complete PayPal transactions, or specific
merchant IDs required to process electronic transactions.
- We disclose the information we collect, as described in Section B above,
to companies that perform marketing services on our behalf or to other financial
institutions with whom we have joint marketing agreements. These companies are
subject to confidentiality agreements with us and other legal restrictions that
prohibit using the information except to market the specified Invoice.com-related
products or services, unless you have affirmatively agreed or given your prior
permission for other uses.
- We disclose information that we in good faith believe is appropriate to
cooperate in investigations of fraud or other illegal activity, or to conduct
investigations of violations of our User Agreement. Specifically, this means that
if we conduct a fraud investigation and conclude that one side has engaged in
deceptive practices, we can give that person or entity's contact information
to victims who request it.
- We disclose information in response to a subpoena, warrant, court order,
levy, attachment, order of a court-appointed receiver or other comparable legal
process, including subpoenas from private parties in a civil action.
- We disclose information to your agent or legal representative (such as the
holder of a power of attorney that you grant, or a guardian appointed for you).
- We share aggregated statistical data with our business partners or for
public relations. For example, we may disclose that a specific percentage of our
users live in California. However, this aggregated information is not tied to
personally identifiable information.
- As with any other business, it is possible that Invoice.com in the future
could merge with or be acquired by another company. If such an acquisition occurs,
the successor company would have access to the information maintained by Invoice.com,
including customer account information, but would continue to be bound by this
Privacy Policy unless and until it is amended as described in Section A above.
- We share your information with our subsidiaries and joint ventures to help
coordinate the services we provide to you, enforce our terms and conditions,
and promote trust and safety.
Our Contacts with Invoice.com Users
We communicate with users on a regular basis via e-mail to provide requested
services, and we also communicate by phone to resolve customer complaints or
investigate suspicious transactions. We use your e-mail address to send you
notice of payments that you receive, to send information about important changes
to our products and services, and to send notices and other disclosures required
by law. Generally, users cannot opt out of these communications, but they will
be primarily informational in nature rather than promotional.
We also use your e-mail address to send you other types of communications that
you can control, including payment alerts, job notifications, invoice tracker
notifications. You can choose whether to receive these communications by logging
in to your account on the Invoice.com Web site and selecting the e-mail addresses
that receive notifications using the "E-mail Alert List/Details" link
within the "Business" section of your account.
In connection with independent audits of our financial statements and operations,
the auditors may seek to contact a sample of our customers to confirm that our
records are accurate. However, these auditors cannot use personally identifiable
information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer
the site, improve site performance and gather broad demographic information for
aggregate use.
Your Use of Information and Our Services
In order to facilitate the communication between Invoice.com users and their
customers, our service allows you full access to your customers information.
Invoice.com does not tolerate spam. Therefore, you may not send invoices to
individuals or businesses in which you have not provided a service or product.
D. Information Security
Information Security
Invoice.com is committed to handling your customer information with high standards
of information security. We restrict access to your personally identifiable
information to employees who need to know that information in order to provide
products or services to you. We maintain physical, electronic and procedural
safeguards that comply with federal regulations to guard your nonpublic personal
information. We test our security systems regularly and also contract with outside
companies to audit our security systems and processes.
The security of your Invoice.com account also relies on your protection of your
Invoice.com password. You may not share your Invoice.com password with anyone.
Invoice.com representatives will never ask you for your password, so any e-mail
or other communication requesting your password should be treated as unauthorized
and suspicious. If you do share your Invoice.com password with a third party for
any reason, including because the third party has promised to provide you additional
services, the third party will have access to your account and your personal
information, and you may be responsible for actions taken using your password.
If you believe someone else has obtained access to your password, please change
it immediately by logging in to your account at
www.invoice.com and changing
your password, and also contact us right away as described in Section F below.
E. Accessing and Changing Your Information
You can review the personal information you provided us and make any desired
changes to such information, or to the settings for your Invoice.com account,
at any time by logging in to your account on the Invoice.com Web site. You can
also close your account through the Invoice.com Web site. If you close your
Invoice.com account, we will mark your account in our database as "Closed," but
will keep your account information in our database. This is necessary in order
to deter fraud, by ensuring that persons who try to commit fraud will not be able
to avoid detection simply by closing their account and opening a new account.
However, if you close your account, your personally identifiable information will
not be used by us for any further purposes, nor sold or shared with third parties,
except as necessary to prevent fraud and assist law enforcement, or as required
by law.
F. Contacting Us
If you have any questions about this privacy statement, Invoice.com’s information
practices, or your dealings with Invoice.com, please feel free to contact us:
- Web: Please use this form
- E-mail: support@invoice.com
- Telephone: +1 (888) 886-8642
Monday through Friday between the hours of 8am and 5pm PST
- Write to us at:
Invoice.com
15821 NE 8th St. Suite #W200
Bellevue, WA 98008
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